FAQs


Are you guys on social media?

Yep, find us on Instagram (@flora_originals) and Facebook.  

Do you ship worldwide?

We do!

How much do you charge for shipping?

We don't!

Delivery is free, no matter where in the world you are.

How long will my order take to arrive?

Our products are print-on-demand, meaning your order has to be printed/embroidered before we can send it for delivery. 

Usually, they take around 10 days.

Often quicker in the UK/Europe, potentially a little longer for the rest of the world. 

*PLEASE NOTE THAT DUE TO THE ONGOING CORONAVIRUS PANDEMIC OUR SHIPPING TIMES MAY BE SIGNIFICANTLY EXTENDED, WE THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING IN THIS REGARD.*

Do you do returns/refunds? 

If there is a problem with your garment, please get in touch and if we are satisfied that there is a genuine issue with the product we will be more than happy to offer you an exchange or refund. 

However, as our products are made individually to order, we cannot offer refunds or returns if you've made a mistake in ordering (such as wrong colour or size). For this reason we ask that you check your order carefully before finalising and refer to our size-guide for help. 

PLEASE REFER TO OUR SIZE GUIDE PAGE BEFORE ORDERING.

How do your shirts fit and what size should I order?

Our tees are a standard, unisex fit. We use US sizing - If you order a size Medium, we will send you a US Medium (the collar may also say UK/EU Large). 

Can you do plus sizes (4XL+) ?

Unfortunately, for the range of colours that we require our suppliers only offer their premium organic tees in sizes XS-3XL. Though we do expect that this will change in the near future, sadly in the meantime there isn't much we can do about it.

However, if you'd still like a tee, please get in touch and we will try and source one at the right size & similar quality from another supplier. 

What does the '2.0' stand for on tees?

'Tee 2.0' is just our shorter, marginally cooler way of saying "double-sided version".

All our tees keep it subtle with a small, roughly pocket-sized print or embroidery on the front. The 2.0's are identical in style on the front but also feature a larger print on the back, for those who want to show us off a bit more.

How should I wash my shirts?

To ensure products maintain their fit, feel & print for as long as possible, we recommend only washing at 30*C or lower, avoid tumble-drying, and turn garments inside out before ironing. Avoid printed area while ironing if possible. 

Are your tees eco-friendly?

They sure are!

All our tees are made with 100% organic, fair-wear cotton and our designs are printed using non-hazardous, non-toxic, water-based & biodegradable inks. 

For more details about our commitment to responsible practice visit our 'Environmental' page.

Can you do a shirt design with this or that flower/plant?

Maybe! Get in touch and share your ideas and if we like them enough we'll think about making one. 

Are you interested in collabs?

Yes, we're seeking brand ambassadors!

If you feel you could represent our brand well - reach out and maybe we can work together :)

Where can I get in touch?

Email team@floraoriginals.com or drop us a message on social media.